Refund policy
At Physical Perfection, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and options.
1. Returns and Refunds
- You may request a return within 30 days of receiving your order.
- To be eligible for a return, the item must be:
- Unused and in the same condition that you received it
- In the original packaging
- With all tags and accessories included
- Certain items, such as personalized products, digital downloads, and health supplements, are non-returnable for hygiene and safety reasons.
2. How to Request a Refund
- Contact our Customer Support team at paul@physicalperfection.health with your order number and reason for the return.
- Our team will review your request and provide instructions for returning the item.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
3. Refund Processing
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued using the original payment method.
- Shipping costs are non-refundable, except in cases where the item was defective or we shipped the wrong product.
4. Exchanges
- If you received a defective or incorrect item, you may request an exchange.
- Exchanges are subject to product availability.
- To request an exchange, contact our Customer Support team at paul@physicalperfection.health
5. Shipping Returns
- Customers are responsible for return shipping costs unless the return is due to a defective item or shipping error.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Contact Us
If you have any questions or concerns about our refund policy, please reach out to us: